The equipment section provides all the information about the equipment services. Within this section, you have the option to add or edit services associated with our equipment.
At the top of the list, there are two tabs - Equipment and Services. By clicking on the Services tab, you can view all registered services for the equipment in the lab. Here you will see a list of cards displaying upcoming or overdue services for each equipment. A signal element on the left side of each card indicates the status of the service. If the service is overdue, a red mark will be displayed on the equipment card. Conversely, a green signal mark signifies that the equipment is safe to use, and the date of the next service is mentioned in the description below the equipment's name. The yellow color on the top left of the equipment card indicates that the equipment has triggered a service alarm, signaling that it will need servicing soon. By clicking on the corresponding card, you will be able to open the Service details page.
Services can also be accessed from the equipment details page. On the right side of the screen, you will see the list of all upcoming and overdue services. Click on the corresponding one to enter the Service details page.
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From the note located above the list of services (see picture below), users can access the last overdue service. When there are more services that are overdue, the service that was first entered into the system is displayed. If a user updates the data for this service in a way that it is no longer overdue, the next potential overdue service is shown here.
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On the service details page, you can access detailed information about the service, including:
- Contractor: the name of the service contractor responsible for the equipment.
- Contract: the contract number associated with the service.
- Appointment: the exact date on time of the scheduled appointment with the service provider.
- Status: the current status of the service, which can be "Done", "Undone" or "Other reasons".
- Service alarm: the number of days remaining until the alarm is triggered to ensure that the service is not missed.
- Type of service: options are: "Regular", "Emergency", "Calibration" or "Other".
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On the right side of the screen, a blue button is available to open the Edit Service page. This page allows you to modify various details pertaining to the equipment service:
- Contractor: Update the name of the service contractor responsible for the service.
- Contract: Modify the contract number associated with the service.
- Notes: Provide a concise description or notes related to the service. If the notes field are left empty, the system will interpret it as there being no notes associated with this service.
- Appointment: Edit the date and duration of the appointment set with the service provider.
- Service alarm: Adjust the number of days until the alarm triggers as a reminder to prevent missing the service.
- Type of Service: Define the type of your service. Choose from the following types of services:
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- Regular Service: This is the standard service option that is commonly chosen for routine maintenance or general repairs.
- Emergency Service: In case of urgent or critical situations, this service type is available to provide immediate assistance and resolve issues promptly.
- Calibration Service: If you require precise adjustments or calibration of equipment, this service is specifically designed to ensure accurate measurements and optimal performance.
- Other Reason: If your service needs fall outside the aforementioned categories, you can select this option to specify your unique requirements or reasons for seeking assistance.
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When you want to close the service, press the "Done/Archive" button on the Service details page. During the archiving phase, you can mark the service as:
- Done: This status indicates that the service has been completed and is finished to satisfaction.
- Not done: This status signifies that the service has not been completed yet.
- Other: This status provides flexibility for selecting alternative options or specifying unique service statuses as needed for specific situations or circumstances.
Additionally, there is an option to attach a comment linked to the service status. For instance, if the service is completed without any problems, you can comment "Service successful!" Alternatively, if the service cannot be completed due to specific reasons, provide a comment in the designated section for documentation purposes.
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To Add a Service, navigate to the Equipment tab. Within this section, you can assign a service to a specific equipment.